By the end of the program participants will be able to: identify ways of building self-esteem and developing confidence, practice the Art of Saying No, increase confidence handling difficult behaviour in others, use appropriate and effective techniques for staying ?in control' and aiming at a positive outcome in a variety of sensitive and difficult situations.
By the end of the program participants will be able to: identify ways of building self-esteem and developing confidence, practice the Art of Saying No, increase confidence handling difficult behaviour in others, use appropriate and effective techniques for staying ?in control' and aiming at a positive outcome in a variety of sensitive and difficult situations.
Anyone who needs to master the principles and practices of effective, assertive communication.
Prerequisites
Speaking english fluently
Practical details
Self-diagnosis, testing. Active scenarios. Role-playing. Sharing experiences. Personalized debriefing.
Course schedule
1
Your dominant behavioural style
Self-assessment.
Identifying strengths and areas of improvement.
Developing assertiveness skills.
Your personal plan for success.
Exercise
Assertiveness questionnaire, self-evaluations.
2
Assertive behaviour
Understanding assertiveness and how it differs from aggressive and passive or submissive behaviour.
Analysing the 7 main components for effective and assertive communication.
Active Listening and Responding.
Tuning your non-verbal communication.
Creating empathy.
Effective questioning.
Exercise
Interactive Cases: Role-play situations. Group discussion.
3
Giving and receiving constructive criticism
Dealing with fear, criticism and unfair or threatening behaviour.
Best practices for giving and receiving constructive feedback.
Creating Win-Win situations.
Setting positive boundaries.
Assertiveness Behaviour Model: DESC.
4
Practicing the Art of saying No
Asking for what you want to meet your needs.
Influencing others without manipulating.
Expressing messages, opinions and thoughts clearly and accurately whilst respecting the rights of others.
Reducing stress level.
Managing time more effectively.
Closing conversations.
Gaining increased confidence physically and vocally.
5
Handling conflict assertively
Dealing with aggressive behaviour and offering an alternative to conflict.
Managing your emotions in stressful situations.
Applying models and tools to manage conflict and achieve resolution.
Adopting different interpersonal communication styles.
Gaining respect and enjoying greater self-esteem.
Exercise
Role-play situations.
Customer reviews
4,7 / 5
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Dates and locations
Select your location or opt for the remote class then choose your date.
Remote class
No session at the moment, we invite you to consult the schedule of distance classes.
2d
- 14h00 
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