Getting to know various sorts of conflicts, their reasons and mechanisms
Understanding where conflicts come from, how they develop and how they are provoked or amplified
Determining what constitutes conflicts and their real causes
Assessing what is at stake for each partner in conflict situations
Exercise
group discussion : solutions and presentation of best practice.
2
Solving underlying conflicts
Anticipating conflicts : Revealing your team’s needs ; Listening to their expectations
Improving your self-assertiveness : Understanding and accepting your team members’ emotions as well as your own.
Exercise
video role-play : being more assertive to solve conflicts more efficiently. Group debriefing session.
3
Solving direct conflicts
Discovering regulation techniques : Leading mediation sessions : asking questions and listening in a neutral way ; Repea
Avoiding direct conflicts : Defining strategies and determining realistic options ; Reaching a consensus, offering the b
Dealing with after-conflict phases : After the crisis, analysing the conflict causes and evolution ; Taking stock of you
4
Dealing with specific conflicts
Facing violent conflicts : Getting over relational dead ends ; Dealing with difficult personalities: angry people, syste
Mastering conflicts in specific management situations : Appraisal interviews ; Situations in which delegating responsibi
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Dates and locations
Select your location or opt for the remote class then choose your date.
Remote class
No session at the moment, we invite you to consult the schedule of distance classes.
2d
- 14h00 
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