1

The Management Role

• Management profile self-analysis.
• 6 key characteristics of an effective Manager.
• Key leadership behaviours and management activities.
• Principles of good management.

2

Effective Communication

• Different communication strategies.
• Communication pitfalls.
• Identifying needs and the best approach.
• Principles of effective communication.
• Structuring clear messages.

3

Successful Meetings

• Clarity of purpose and objective.
• Chairing meetings effectively.
• Handling emotional contributions and questions.

4

Delegating

• Knowing what to delegate, to whom and how.
• Emotional barriers to delegation.
• The delegation process.
• Assessing staff capabilities and development needs.
• Motivating through delegating.

5

Improving Performance

• Setting objectives.
• Criteria for effective performance standards.
• Methods of assessing and improving performance.
• Understanding the purpose and benefits of performance reviews.
• Preparing and conducting motivational meetings.
• Developing action plans.
• Following-up.

6

Building a Winning Team

• Winning teams how they behave.
• How motivation works.
• Monitoring and controlling.
• Giving constructive feedback.
• Generating commitment, enthusiasm and initiative.

7

Managing Difficult Situations

• Dealing with sensitive issues.
• Resolving conflict.
• Implementing appropriate policies, procedures and practices.
• Delivering clear and simple messages.
• Problem-solving.

8

Managing Individuals

• Identifying different working styles and needs analysis.
• Constructive criticism.
• Dealing with performance problems and awkward attitudes.