Vous avez déjà un compte client ORSYS
Se connecter
Vous êtes nouveau chez ORSYS
Créer un compte
Vous ne souhaitez pas créer de compte
Poursuivre sans me connecter

Course : Lean IT, Foundation: Certification

Lean IT, Foundation: Certification


Average of customer reviews Average of customer reviews Average of customer reviews Average of customer reviews
4,1 / 5




INTER
IN-HOUSE
CUSTOM

Practical course in person or remote class

Ref. LEE
  2d - 14h00
Price : Contact us

Download in PDF format

Share this course by email






Teaching objectives
At the end of the training, the participant will be able to:
Know the key aspects of Lean and continuous improvement approaches
Learn the notion of value-added for a customer
Decipher a Value Stream Map.
Determine key performance indicators
Set up problem-solving methods in Lean philosophy
Prepare for and take the Lean IT Foundation exam from the Lean IT Association

Certification
Lean IT Foundation certification verifies your knowledge of the terminology, structure, and basic concepts of Lean IT, and mastery of the key principles of these practices. This certification enables its holders to apply Lean IT practices under the guidance of a Lean expert.

Course schedule

1
Introduction to Lean

  • Overview of Lean. History of Lean.
  • Lean Management mindset.
  • Lean and continuous improvement approaches
  • Key features of Lean.
  • The notion of waste, variability, and rigidity. The process model.
  • The five dimensions of Lean IT.
Group discussion
Participants brainstorm what value-added means to them.

2
The client

  • Principle of value-added for the customer.
  • Customer’s voice: CRM tools, Kano diagram tool.
  • Value-added work and non-value-added work.
  • Key factors of quality.
  • Information system value streams.
  • Costs of poor quality.
Storyboarding workshops
Arriving at a definition of value-added.

3
Processes

  • The concept of a process. The process model.
  • SIPOC (Supplier Input Process Output Customer) diagrams.
  • Creating and analyzing a Value Stream Map (VSM).

4
Performance

  • What is performance?
  • Key performance indicators.
  • Efficiency of the operational process.
  • Skills and the knowledge matrix.
Exercise
Determining performance indicators.

5
Organization

  • The customer’s organizational structure.
  • Customer orientation.
  • Performance dialog.
  • Visible management.

6
Problem-solving: Behavior and attitude.

  • Structured problem-solving.
  • DMAIC and problem-solving.
  • The Kaizen approach.
  • Implementing Kaizen projects.
  • Lean Leadership & Behavior. Organizational change. History of change.
Exercise
Setting up a problem-solving solution.

7
Review, exam preparation, and certification

  • Review. Taking a mock exam and correcting it. Preparing for the exam.
Exam
Certification exam


Customer reviews
4,1 / 5
Customer reviews are based on end-of-course evaluations. The score is calculated from all evaluations within the past year. Only reviews with a textual comment are displayed.


Dates and locations
Select your location or opt for the remote class then choose your date.
Remote class