The impact of messages, the image conveyed by one's behavior (how others see us).
Self-affirmation and assertiveness.
Trusted relationships and mutual respect, self-esteem.
Defusing a difficult situation.
Attitudes towards the reactions of others: passivity, flight, attack, aggressiveness, manipulation, insinuation, etc.
Exercise
Self-diagnosis: Measure your level of assertiveness. Role-playing difficult situations with clients. Group debriefing.
Customer reviews
4,8 / 5
Customer reviews are based on end-of-course evaluations. The score is calculated from all evaluations within the past year. Only reviews with a textual comment are displayed.
Dates and locations
Select your location or opt for the remote class then choose your date.
Remote class
Dernières places
Date garantie en présentiel ou à distance
Session garantie
No session at the moment, we invite you to consult the schedule of distance classes.