The impact of messages, the image conveyed by one's behavior (how others see us).
Self-affirmation and assertiveness.
Trusted relationships and mutual respect, self-esteem.
Defusing a difficult situation.
Attitudes towards the reactions of others: passivity, flight, attack, aggressiveness, manipulation, insinuation, etc.
Exercise
Self-diagnosis: Measure your level of assertiveness. Role-playing difficult situations with clients. Group debriefing.
Customer reviews
4,8 / 5
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Dates and locations
Select your location or opt for the remote class then choose your date.
Remote class
No session at the moment, we invite you to consult the schedule of distance classes.