This ITIL 4 CDS training gives an overview of the tools and technologies that handle service management, and shows how to incorporate management practices into end-to-end value stream mapping.
Training at your location, our location or remotely
Ref. ITH
3d - 21h
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This ITIL 4 CDS training gives an overview of the tools and technologies that handle service management, and shows how to incorporate management practices into end-to-end value stream mapping.
Teaching objectives
At the end of the training, the participant will be able to:
Plan and build a value stream to create, deliver, and support a service.
Create, deliver, and support services.
Prepare for and take the ITIL 4 Specialist CDS certification exam
Intended audience
Chief information officers, production heads, managers or any IT professional involved in service management.
Prerequisites
Be ITIL® 4 Foundation certified.
Course schedule
Organization, people and culture
Organizational structure.
Building effective teams.
Developing team culture.
Integrated/collaborative teams.
Capabilities, roles, and skills of the team.
Managing employee satisfaction.
Shift Left approach. Planning and managing resources in the SVS.
Technologies and information
Tools, integration and data sharing.
Reporting and advanced analytics.
Collaboration and workflow.
Process automation.
Artificial intelligence and machine learning.
Continuous integration, delivery, and deployment (CI/CD).
Value of an effective information model.
Value stream and developing a new service
Value stream/value chain for a new service.
Designing the service.
Software development and management.
Deployment management.
Version management.
Validating and testing the service.
Activating the change.
Value stream model for restoration of a live service
How to provide support.
Service desk.
Incident management.
Problem management.
Knowledge management.
Service level manager.
Monitoring and managing events.
Prioritizing and managing work
Coordinating, ranking, and structuring work and activities.
Managing work in the form of tickets and backlogs.
Sourcing and construction considerations.
Subcontractor considerations: Service integration and management (SIAM) options.
Preparing for and taking the ITIL® 4 CDS exam
Review of the ITIL® 4 CDS program.
Questions/answers between participant and trainer.
Mock exam and group correction. Tips for the exam.
Exam
The exam is multiple-choice: 40 questions in 90 minutes (113 minutes if English is not the candidate’s native language) If at least 70% of the answers are correct (28 right answers), the exam is passed.
Certification
The certification exam is given in French. Training delivered in French.
This course involves active, participatory learning. ITIL® concepts are explained, illustrated through feedback, and enhanced with group discussions.
Customer reviews
4,1 / 5
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Dates and locations
Select your location or opt for the remote class then choose your date.
Remote class
No session at the moment, we invite you to consult the schedule of distance classes.
3d
- 21h00 
