This ITIL 4 HVIT course covers the unique features of the digital transformation and helps organizations move toward convergence between business and technology, or to establish a new digital organization.
Training at your location, our location or remotely
Ref. ITV
3d - 21h
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This ITIL 4 HVIT course covers the unique features of the digital transformation and helps organizations move toward convergence between business and technology, or to establish a new digital organization.
Teaching objectives
At the end of the training, the participant will be able to:
Prepare for and take the ITIL 4 Specialist HVIT certification exam
Become familiar with concepts about the high-velocity nature of the digital enterprise
Contribute to value creation with digital products
Intended audience
Chief information officers, production heads, managers or any IT professionals involved in service management.
Prerequisites
Be ITIL® 4 Foundation certified.
Course schedule
Concepts
Digital product, technology, and organization.
Digital transformation.
The four dimensions of service management.
The ITIL service value system.
What HVIT adds: integration (CI), delivery (CD), and deployment.
Key features.
Practices for value investments
Portfolio management.
Relationship management.
Business analysis.
Deployment management.
Validating and testing the service.
Practices for resilient operations
Availability management.
Capability and performance management.
Monitoring and managing events.
Problem management.
Practices for a resilient operation
Relationship management.
Designing the service.
Service desk.
Information security management.
Risk management.
Questions/answers between participant and trainer.
Mock exam and group correction. Tips for the exam.
Exam
ITIL guidelines and fundamental concepts for delivering high-velocity IT.
Principles, models, and concepts.
Different influences (Lean/Agile/Resilience/Continuous).
HVIT behaviors.
Exam
Certification
The certification exam is given in French. Training delivered in French.
This course involves active, participatory learning. ITIL® concepts are explained, illustrated through feedback, and enhanced with group discussions.
Customer reviews
3,8 / 5
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Dates and locations
Select your location or opt for the remote class then choose your date.
Remote class
No session at the moment, we invite you to consult the schedule of distance classes.
3d
- 21h00 
