Foundations of Lean thinking
- Lean Management mindset.
- Difference between Lean Manufacturing and Lean in services.
- Lean and continuous improvement approaches.
- Principle of value-added for the customer.
- The notion of “waste”.
- The process model.
Hands-on work
Participants discuss initiatives taken within their companies (reasons why they failed or succeeded). The seven wastes at Toyota: Searching for two forms of waste in what they do.
Where to start? Choosing Lean improvement projects.
- Process analysis (Value Stream Mapping).
- Quantification of savings (costs).
Hands-on work
Looking for areas where you can save on costs in your business.
Main Lean tools that apply to services
- DMAIC and problem-solving.
- The 5S.
- The Kaizen mindset.
- Implementing Kaizen projects.
- The seven wastes in services.
- The customer’s voice: Kano diagram tool.
Hands-on work
DMAIC project charter.
How do you deploy lean management in services?
- The deployment plan.
- Performance indicators.
- Training.
- Leading the group at work.
Hands-on work
Understanding areas that the managerial team must work on when putting together a deployment plan.
How do you manage your team while adopting the “Lean Attitude”?
- Communication.
- Recognition.
- Setting an example.
- Welcome problems!
Hands-on work
“The Toyota attitude” and waste elimination: The Deming cycle. Individual brainstorming about where you stand and what you should do next.
2d
- 14h00 
