Set up and customize an Outlook account
- Set up a new POP or IMAP account.
- Manage data files (.pst), archiving, export/import.
- Configure your working environment and different options.
Hands-on work
Overview of the TOSA® test, and head count of participants when going around the room. Creating an account, importing messages, exporting contacts, archiving messages and changing options.
Using and configuring your email
- Writing and sending simple and complex messages.
- Creating new folders.
- Using simple and complex rules.
- Organizing your messages into categories and with tracking indicators.
- Performing simple to advanced searches.
- Designing and using signatures.
- Managing junk mail.
Hands-on work
Create a simple to complex message with advanced email management using best practices.
Organize and manage your contacts
- Adding and deleting a contact.
- Designing a complete business card.
- Classifying your contacts.
- Creating and modifying distribution lists.
Hands-on work
Adding a contact and editing it. Creating a distribution list and send it a message according to best practices.
Coordinating and optimizing the use of your calendar.
- Scheduling appointments and meetings. Setting recurring date options.
- Managing the receipt of an invitation.
- Customizing your calendar display.
- Checking the availability of contacts and arranging a meeting.
- Sharing your calendar and controlling the rights of other users on it.
- Adding or removing holidays and special events.
- Administering calendar groups.
Hands-on work
Personalize your calendar and share it. Create an appointment and a meeting, check the availability of its participants. Set a recurring date for an event.
Coordinate and optimize the management of your activities.
- Create, edit and track a task list.
- Ranking tasks by order of priority
- Delegating, responding, and transferring tasks.
- Turning a message into a task.
- Designing and using notes.
Hands-on work
Creating a task and delegating it. Designing notes. Certify your skills with TOSA®
