The Management Role
- Management profile self-analysis.
- 6 key characteristics of an effective Manager.
- Key leadership behaviours and management activities.
- Principles of good management.
Hands-on work
Identifying your management profile.
Effective Communication
- Different communication strategies.
- Communication pitfalls.
- Identifying needs and the best approach.
- Principles of effective communication.
- Structuring clear messages.
Exercise
We use a number of training methods including role-play, video, audio, workshops and group exercises to enhance the learning process.
Successful Meetings
- Clarity of purpose and objective.
- Chairing meetings effectively.
- Handling emotional contributions and questions.
Delegating
- Knowing what to delegate, to whom and how.
- Emotional barriers to delegation.
- The delegation process.
- Assessing staff capabilities and development needs.
- Motivating through delegating.
Improving Performance
- Setting objectives.
- Criteria for effective performance standards.
- Methods of assessing and improving performance.
- Understanding the purpose and benefits of performance reviews.
- Preparing and conducting motivational meetings.
- Developing action plans.
- Following-up.
Building a Winning Team
- Winning teams how they behave.
- How motivation works.
- Monitoring and controlling.
- Giving constructive feedback.
- Generating commitment, enthusiasm and initiative.
Managing Difficult Situations
- Dealing with sensitive issues.
- Resolving conflict.
- Implementing appropriate policies, procedures and practices.
- Delivering clear and simple messages.
- Problem-solving.
Hands-on work
Role-play, video...
Managing Individuals
- Identifying different working styles and needs analysis.
- Constructive criticism.
- Dealing with performance problems and awkward attitudes.
Hands-on work
Identifying your working style and adapting your approach to suit every situation.
3d
- 21h00 
